All items in the Shopping Cart appear in your order during Checkout. If you do not wish to order all items, simply edit your shopping cart by removing the item(s) you do not want to purchase. When you click "Submit" on the credit card page, we verify your credit card. Your credit card will be charged once your order has shipped. If you do not click "Submit" on the credit card page, your order will not be placed and your credit card will not be charged.
We currently ship orders only to the U.S., Canada and countries not serviced by Wizard Distributors. For an authorized distributor near you, please visit Products>Distributors from the main navigation menu.
Payment & Online Billing
We accept credit cards and electronic checks as payment for all web orders before they are placed. Payment will be processed when the product ships. We accept the following credit cards:
· American Express
If we are unable to process your credit card, please check that you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.
Checking Order Status
Once you have placed an order in the Wizard Webstore, you can check the current status of your order by clicking on the status link provided in your order confirmation email. Or, please contact Order Management at 888.855.3335.
Returns & Exchanges (These policies pertain to purchases directly from Wizard International, Inc.)
Rental CMCs are eligible to be returned at any time during the rental contract period. Customers who cancel within the first 60 days will receive a refund of the User License Fee. Certain contracts are subject to cancellation penalties based on the contract signed. Any duties collected by government agencies are the customer's responsibility.
All other hardware and software products are eligible to be returned within 30 days and are subject to a 10% restocking fee.
Returning & Exchanging Items by Mail
Contact our Customer Support department and request a Return Merchandise Approval (RMA). Please have your order number and return item number(s) ready. Toll-free Customer Support: 888.855.3335. Shipping instructions and labels will be provided for returned products.
Include the following with all returns:
1. Original or copy of itemized receipt.
2. Circle the item(s) that you are returning or exchanging on itemized receipt and note the reason why.
3. If you would like to exchange, clearly indicate the item(s) you want to purchase on itemized receipt.
4. Pack & seal your return item(s) securely in the original package if possible, and include itemized receipt.
Send returns to:
Wizard International, Inc.
Attn: Webstore Returns
4600 116th Street SW
Mukilteo, WA 98275
In the case of incorrect products being shipped, we will ship replacements at no charge. We do not accept C.O.D. deliveries. Wizard International, Inc. is not responsible for lost or stolen return shipments. All returns and exchanges must be made in the country of original purchase.
Credit Card Refunds
On returns, we can only refund the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund to appear on your statement.