Our Team of Experts is Here For You

We take pride in providing the best technical support in the picture framing industry. As a Wizard customer, you’ll sleep well at night knowing you have access to an entire team of USA-based experts that are here to save the day when you need them.

Whether it’s training, troubleshooting, or custom art creation, know that we’re ready to help and we’ve always got your back!

Additional Support Services

PROFESSIONAL INSTALLATION & TRAINING

Wizard offers optional on-site Professional Installation & Training for all Wizard Computerized Mat Cutters, which includes expert installation of your machine at your business location, plus training for you and your employees. Up to four (4) hours of combined installation and training are included. 

ON-SITE VISIT

Our highly-trained technicians frequently travel throughout the United States and Canada to visit our customers and provide in-person assistance. They can be scheduled to come to your place of business for an On-Site Visit that includes up to four (4) hours of combined installation, training, service, and repair. We provide hands-on maintenance to help customers find new efficiencies with their Wizard products, ensure software licenses are updated, settings are properly configured, and all of your equipment is operating smoothly.

CUSTOM MAT DESIGN

Advanced mat designing can be complicated and time consuming, but we can help! One of our skilled designers will create your Custom Mat Design using our industry-leading FrameShop™ software, test and perfect the cut quality on a CMC, and then send you the digital files via email. Custom designs will remain unique to your business, help you to stand out from the competition, and you may reproduce it as many times as needed. Design fees vary based on the complexity of the design and your project completion timeframe.

Training & Tutorials

Visit Wizard University and our YouTube channel for product demonstrations, software and hardware tutorials, user videos & more:

Contact Us:

(425) 551-4300 (option 1)
wizardsupport@wizardcutters.com

Weekdays:
7am - 4:30pm PST

Need Technical Support and located outside of the USA & Canada?

Please click here to contact your International Distributor for assistance.

Online Help Center

Available 24/7. Here you'll find user manuals, answers to FAQs, and useful tips on how to use Wizard hardware and software products.

Where to Find Your Customer ID:

In FrameShop version 7x and newer, your Customer ID is displayed on the main screen in the right sidebar, below your login name.

In MatDesigner and FrameShop version 4x, select: Options > View License from the main screen to view your Customer ID.

Keep your CMC running at its best with our Technical Support Guide! Download now for essential care tips and maintenance!