Our Team of Experts
We take pride in providing the best customer support in the industry. As a Wizard customer, you’ll sleep well at night knowing you’ve got access to an entire team of experts, who we affectionately refer to as ‘wizards’, that are here to save the day whenever you need them.
So, whether it be training, troubleshooting, or custom art creation, just know that we’ve got your back.
Video Demos & Tutorials
Visit our YouTube channel for product demonstrations, software and hardware tutorials, user videos & more!
Available 24x7x365. Here you'll find user manuals, answers to FAQs, and useful tips on how to use Wizard products.
Find Your Customer ID
Select: ”Options > View License” from the main screen within FrameShop™.
Enhanced Service & Support Options
Wizard Touch™ Service Plus
The next level of extended warranty!
Our 12-month comprehensive service plan includes: an Extended Warranty on your CMC, a scheduled On-Site Visit at your place of business, plus two (2) Custom Mat Designs.
Discounts are available for owners of multiple Wizard CMCs.
Professional Installation & Training
Wizard offers optional on-site Professional Installation & Training for all Wizard CMCs, which includes installation of your CMC at your place of business, plus training for you and your employees. Up to four (4) hours of combined installation and training service is included. (This service comes standard with the purchase of a NEW 9000, 9000s, 9000z, Eclipse, or Eclipse Duo within the continental United States.)
Protect your business investment with Wizard's optional Extended Warranty plans. Have peace of mind and save on unexpected repairs, including parts and/or service for your purchased Wizard Computerized Mat Cutter (CMC), including models: 8000, 8500 series, 9000, 9000s or 9000z.
Warranties include coverage for all CMC equipment, with the exception of computers and consumables.
Our highly-trained technicians frequently travel the United States to visit customers and provide on-site assistance. They can be scheduled to come to your business for an On-Site Visit that includes up to four (4) hours of combined installation, training, service and repair. We provide hands-on maintenance to help customers find new efficiencies with their Wizard products, and ensure licenses are updated, settings are properly configured, and everything is operating smoothly.
Custom Mat Design
Advanced mat designs can be complicated and time consuming—we can help! A skilled designer will create your Custom Mat Design using our industry-leading FrameShop™ software, test and perfect the cut quality, and then send you the saved digital file (via email). Your custom designs will remain unique to your business, will help you stand out from your competition, and you may reproduce it as many times as needed. Design fee varies based on the complexity of the design and your delivery timeframe.