Wizard Premium Service

Unlimited access to the best customer support team, plus other great benefits!

  • Knowledge Base Access
  • Unlimited Phone & Online Support
  • FrameShop™ Software License*
  • Framing Vendor Materials Database
  • Discounted Replacement Parts (10%)

Subscribe today:

I like this plan.

The Best Value!

Get everything in the Basic Plan, plus:

  • FREE Replacement Parts**
    (Complete Hardware Coverage for your CMC)
  • FREE 2-Day Shipping on Parts
    + Discounted Next-Day Shipping

Subscribe today:

I love this plan!

Get everything in the Essential Plan, plus:

  • Preventative Maintenance Visit***
    (1 on-site visit/year)
  • Custom CutArt™ Creation
    (2 CutArt projects/year)

Subscribe today:

I gotta have this plan!!

Featuring annual subscriptions with affordable monthly billingonly from Wizard!

Download (PDF) Overview of Our Premium Service Plans »


Additional Support Services

Professional Installation & Training

Wizard offers optional on-site Professional Installation & Training for all Wizard CMCs, which includes installation of your CMC at your place of business, plus training for you and your employees. Up to four (4) hours of combined installation and training service is included. (This service comes standard with the purchase of a NEW 9000, 9000s, 9000z, Eclipse, or Eclipse Duo within the continental United States.)

On-Site Visit

Our highly-trained technicians frequently travel the United States to visit customers and provide on-site assistance. They can be scheduled to come to your business for an On-Site Visit that includes up to four (4) hours of combined installation, training, service and repair. We provide hands-on maintenance to help customers find new efficiencies with their Wizard products, and ensure licenses are updated, settings are properly configured, and everything is operating smoothly.

Custom Mat Design

Advanced mat designs can be complicated and time consuming—we can help! A skilled designer will create your Custom Mat Design using our industry-leading FrameShop™ software, test and perfect the cut quality, and then send you the saved digital file (via email). Your custom designs will remain unique to your business, will help you stand out from your competition, and you may reproduce it as many times as needed. Design fee varies based on the complexity of the design and your delivery timeframe.

I’m in love with my machine again, and you. With much appreciation!
— Shannon Clay, Willowtree Designs

Request more information about Wizard Premium Service plans and other support options from Wizard:

Learn more about enhanced service & support options from Wizard.